February–March 2010 | December 2009–January 2010
PROGRAM RULES: February–March 2010
The "Next-Day Experts" Shipment Service Agreement
DEFINITION
Holland ("Carrier") will provide standard ground service by the end of the next business day when a "Next-Day Experts" agreement shipment is tendered to the Carrier by the participating customer ("Shipper"). The delivery service days are based on the Carrier's standard transit schedule as provided at www.hollandregional.com or by the local service center.
REQUIREMENT
To be eligible for the promotion, the customer must register through his/her account executive or online at Holland Next Day Expert Program by 2/12/2010. The shipment must be destined (outbound only) to a final, next-day standard service delivery point based on the Carrier's standard transit schedule as provided at hollandregional.com or by the local service center. Shipper must ship more than they shipped with the Carrier in September and October 2009 ("baseline period") on per-business-day basis to be eligible for the free shipment promotion (see GUARANTEE). Charges for other service(s) will apply as provided in the Holland Rules Tariff or other applicable publications.
PROMOTIONAL PERIOD
Must ship more qualifying "Next-Day Experts" shipments than baseline period on per-business-day basis with pickup dates between Feb. 1 and March 31, 2010. The "Next-Day Experts - FREE" sticker for redemption of a credit, not to exceed $100, towards a single shipment must be applied to a qualifying shipment with a pickup date between April 1 and May 31, 2010.
GUARANTEE
If, for any reason other than by an act of God, any of the qualifying "Next-Day Experts" shipments do not meet the stated next-day standard on-time service during the promotional period—and as long as the Shipper has shipped more than they shipped with the Carrier in baseline period on per-business-day basis—Holland agrees to transport one shipment free (Free Shipment = Reduction to Total Charges up to $100) in April and May 2010 for each qualifying shipment that fails to deliver on time up to the number of incremental shipments they shipped over the baseline period on per-day basis. In the event of a qualifying failure, a Holland account executive will deliver a "Next-Day Experts—FREE" sticker to the Shipper for use during April and May 2010. The Shipper must apply the sticker to the bill of lading for a Holland-tendered shipment as explained by the Holland account executive.
The guarantee is considered met if the shipment is delivered before the scheduled delivery date. If the consignee refuses the shipment or cannot receive the shipment, the guarantee will not apply.
The delivery receipt will be used to identify when the shipment was tendered for delivery. In the event the day and/or time are not indicated on the delivery receipt, the service requirements of these rules will be considered to have been met.
If a shipment is delivered short because of the Carrier's negligence, the shipment will be considered failed. If investigation shows the shortage was not because of the Carrier's negligence, then the shipment will not be considered failed.
If a shipment contains damaged goods, the Shipper may file a claim for reimbursement of only the freight charges directly related to the damaged merchandise. This will not apply when investigation shows the merchandise was damaged through no fault of the Carrier.
The following products are not eligible for this service agreement:
- All Prohibited or Restricted Articles (see Item 780 of Rules Tariff)
- Any pieces more than 15 feet in length
- Any shipment that requires Protective Service (see Item 810 of Rules Tariff)
The following delivery locations are not eligible for this service agreement:
- Convention or exposition centers
- Carnivals, fairs or traveling shows
- Private residences
- Self-storage warehouses
- Grocery warehouses
- Mines or mining operations.
The following delivery types are not eligible for this service agreement:
- Deliveries requiring an appointment
- Collect on Delivery (COD)
- Order notified
- Any service request declined by the Carrier before departure from origin city.
Guaranteed 4 Free shipments are not eligible for this service agreement.
The guarantee, as stated in these rules, will not apply in the event the Carrier cannot deliver the shipment by the date specified because of causes beyond the control of the Carrier, including, but not limited to:
- The acts of God;
- The acts or omissions by Shipper, consignee, owner of goods or public authority;
- The existence of violence or such possible disturbance as creating reasonable apprehension of danger;
- The public enemy;
- Government regulations;
- Orders or requirements;
- Riots;
- Severe weather or other disasters that disrupt ground transportation networks; or
- Strikes or labor disputes.
An attempted delivery shall constitute a delivery and shall satisfy Carrier's obligations for services. In the case of refusal, our driver will attempt to get the refusing party's signature, date, time and reason for refusal or inability to deliver.
Attempted delivery to a wrong address because of incorrect or incomplete Consignee information provided by the Shipper shall constitute a delivery and shall satisfy Carrier's obligations for services. The resulting required changes to the bill of lading will be assessed at the normal rate.
Deliveries requiring special services or equipment are excluded from this service agreement.
See our Rules Tariff for normal rules and special fees:
PROGRAM RULES: December 2009–January 2010
The "Next-Day Experts" Shipment Service Agreement
DEFINITION
Holland ("Carrier") will provide standard ground service by the end of the next business day when a "Next-Day Experts" agreement shipment is tendered to the Carrier by the participating customer ("Shipper"). The delivery service days are based on the Carrier's standard transit schedule as provided at www.hollandregional.com or by the local service center.
REQUIREMENT
To be eligible for the promotion, the customer must register through his/her account executive or online at Holland Next Day Expert Program by 11/30/2009. The shipment must be destined (outbound only) to a final, next-day standard service delivery point based on the Carrier's standard transit schedule as provided at hollandregional.com or by the local service center. Shipper must ship more than they shipped with the Carrier in September and October 2009 ("baseline period") on per-business-day basis to be eligible for the free shipment promotion (see GUARANTEE). Charges for other service(s) will apply as provided in the Holland Rules Tariff or other applicable publications.
PROMOTIONAL PERIOD
Must ship more qualifying "Next-Day Experts" shipments than baseline period on per-business-day basis with pickup dates between Dec. 1, 2009, and Jan. 31, 2010. The "Next-Day Experts - FREE" sticker for redemption of a credit, not to exceed $100, towards a single shipment must be applied to a qualifying shipment with a pickup date between Feb. 1 and March 31, 2010.
GUARANTEE
If, for any reason other than by an act of God, any of the qualifying "Next-Day Experts" shipments do not meet the stated next-day standard on-time service during the promotional period—and as long as the Shipper has shipped more than they shipped with the Carrier in baseline period on per-business-day basis—Holland agrees to transport one shipment free (Free Shipment = Reduction to Total Charges up to $100) in February and March 2010 for each qualifying shipment that fails to deliver on time up to the number of incremental shipments they shipped over the baseline period on per-day basis. In the event of a qualifying failure, a Holland account executive will deliver a "Next-Day Experts—FREE" sticker to the Shipper for use during February and March 2010. The Shipper must apply the sticker to the bill of lading for a Holland-tendered shipment as explained by the Holland account executive.
The guarantee is considered met if the shipment is delivered before the scheduled delivery date. If the consignee refuses the shipment or cannot receive the shipment, the guarantee will not apply.
The delivery receipt will be used to identify when the shipment was tendered for delivery. In the event the day and/or time are not indicated on the delivery receipt, the service requirements of these rules will be considered to have been met.
If a shipment is delivered short because of the Carrier's negligence, the shipment will be considered failed. If investigation shows the shortage was not because of the Carrier's negligence, then the shipment will not be considered failed.
If a shipment contains damaged goods, the Shipper may file a claim for reimbursement of only the freight charges directly related to the damaged merchandise. This will not apply when investigation shows the merchandise was damaged through no fault of the Carrier.
The following products are not eligible for this service agreement:
- All Prohibited or Restricted Articles (see Item 780 of Rules Tariff)
- Any pieces more than 15 feet in length
- Any shipment that requires Protective Service (see Item 810 of Rules Tariff)
The following delivery locations are not eligible for this service agreement:
- Convention or exposition centers
- Carnivals, fairs or traveling shows
- Private residences
- Self-storage warehouses
- Grocery warehouses
- Mines or mining operations.
The following delivery types are not eligible for this service agreement:
- Deliveries requiring an appointment
- Collect on Delivery (COD)
- Order notified
- Any service request declined by the Carrier before departure from origin city.
Guaranteed 4 Free shipments are not eligible for this service agreement.
The guarantee, as stated in these rules, will not apply in the event the Carrier cannot deliver the shipment by the date specified because of causes beyond the control of the Carrier, including, but not limited to:
- The acts of God;
- The acts or omissions by Shipper, consignee, owner of goods or public authority;
- The existence of violence or such possible disturbance as creating reasonable apprehension of danger;
- The public enemy;
- Government regulations;
- Orders or requirements;
- Riots;
- Severe weather or other disasters that disrupt ground transportation networks; or
- Strikes or labor disputes.
An attempted delivery shall constitute a delivery and shall satisfy Carrier's obligations for services. In the case of refusal, our driver will attempt to get the refusing party's signature, date, time and reason for refusal or inability to deliver.
Attempted delivery to a wrong address because of incorrect or incomplete Consignee information provided by the Shipper shall constitute a delivery and shall satisfy Carrier's obligations for services. The resulting required changes to the bill of lading will be assessed at the normal rate.
Deliveries requiring special services or equipment are excluded from this service agreement.
See our Rules Tariff for normal rules and special fees: