What's New at Holland

Hot idea for cold-weather shipping

Freezing temperatures are just around the corner. Make sure your shipments are protected. Holland delivers confidence for products sensitive to low temperatures with decades of experience providing Freeze Protection Service.

Mark your shipments and bills of lading with "Protect from Freezing" to receive specialized freeze protection services:

• Available on all direct-service points, including Ontario and Quebec
• Pickups made 5 days a week, including Fridays
• Warm rooms available for weekend use

Holland ensures technically-engineered and environmentally-friendly CargoQuilt^® covers are always available, in excellent condition and properly installed. Cargo-quilt covers protect shipments from temperature change, ensuring a loss of less than 10 degrees for 72 hours.

With the largest network of next-day delivery points in the region and our Freeze Protection Service, we've got your temperature-sensitive shipments covered.

For more information on Holland Freeze Protection Service, call 1-866-465-5263 or go to hollandregional.com.

Holland accelerates transit times on 124,000 ZIP code pairs!

Beginning this month, enjoy next-day service between Springfield, Mo., and the Chicago area. That means one-day-faster service on 124,000 origin/destination points and one more way Holland is improving service to better meet your needs.

The service enhancement includes the Springfield, Mo., metropolitan area and our four service centers in the greater Chicago area:

Chicago
Joliet
Wheeling
Rockford

You told us you wanted a better solution on these lanes . . . and we paid attention. Call your account executive or local service center and experience the confidence of our on-time, claim-free service, now with next-day service.

Canada shippers praise Holland

Canadian shippers recognized Holland for exceeding benchmarks for excellence with the 2009 Canadian Transportation & Logistics Shipper's Choice Award. This is the second time Holland received the honor in the award's eight-year history.

The award is the result of the Shipper's Choice Awards Survey, undertaken in partnership with the Canadian Institute of Traffic and Transportation (CITT) and the Canadian Industrial Transportation Association (CITA), two associations with thousands of members responsible for the buying transportation.

Conducted by an independent research firm, the survey provides shippers, 3PL service providers and freight forwarders across Canada the opportunity to set benchmarks for service-provider performance on seven key performance indicators (KPIs). They then rate their top providers against the benchmarks. The seven indicators are: on-time performance, equipment and operations, information technology, competitive pricing, customer service, problem-solving and value-added services.

Two other YRC Worldwide subsidiaries, YRC and YRC Reimer, also received the Shipper's Choice Award.

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News & Other Services

Cross-border Canada service

Holland has the experience, network and equipment to make your supply chain in Canada run smoothly.

• More next-day lanes to and from Canada than other providers
• Guaranteed by noon and by 3:30 p.m. service to Canada
• Cross-border documents thoroughly reviewed by the Holland Customs Center before shipments reach the border
• Shipments clear Canada customs quickly because we work with customs brokers for pre-arrival clearance
• Goods are immediately accessible for delivery on arrival
• On-time delivery of 99 percent throughout Canada

For fast Canadian service and cross-border expertise, call 1-866-465-5263.

Getting ready for the next 80 years

As we celebrate our 80th anniversary, we're making sure our foundation is strong for another 80 years.

We built our business on excellence in next-day service. That's what we're great at, and that's what will take us successfully into the future. We continue to analyze the market and our network to see where we can safely and effectively provide customers reliable, next-day services.

Our on-time performance is more than 97 percent, and we're challenging ourselves to do even better. Our goal is to deliver confidence with every shipment. So we're analyzing our processes, improving internal procedures, and rededicating ourselves to providing the best on-time service and quality handling of your shipments that you will find in our service area.

Our claim ratio is half the industry average. Holland engineers reliability into its systems and processes. When shipments arrive intact and on time, you experience fewer production delays, less rework, less costly clerical involvement to reconcile damages, and fewer adverse engagements between you and your customer and your customer and its clients.

Please join us as we embark on our next 80 years!

Schedule your next shipment online at hollandregional.com or call your local service center.

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News From YRC Worldwide

Lenders agree to extend provisions under credit facilities

On Oct. 12, YRC Worldwide announced that our lending group extended until Oct. 30 important provisions of our last bank amendment. It's another sequential step that provides us additional flexibility as we continue working with our lenders to reach a global solution that fully supports our comprehensive plan. The new amendments extend the expiration of the revolver reserve amount, and extend the suspension of the minimum liquidity covenant and the due date for the asset-backed securitization (ABS) commitment fee. The action shows that our lending group continues to support our comprehensive plan.

YRC Worldwide ranks 62 on 2009 InformationWeek 500

YRCW continues to be a leading IT innovator, placing 62 on an annual list of the nation's most innovative users of business technology. The company was recognized for its new application, the Pricing and Activity Management System.

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Industry News

IMS services index shows expansion

The U.S. economy's service sector showed expansion in September for the first time in more than a year, according to the Institute for Supply Management (IMS). The monthly services index rose to a 50.9 reading, from 48.8 in August. It was the first expansion in 13 months.

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Tips to Make Your Life Easier

Thanks for your feedback!

Last month, we launched hollandregional.com, our redesigned website for information about our company, services and much more. While the functions remain the same, its new look makes it easier to navigate.

Users of the new site have responded to our survey, letting us know their experiences. Here are a few tips:

• If you are having problems viewing documents, your pop-up blocker may be the issue. Either remove the blocker or allow pop ups from the site.
• Wait to select "remember me" on the login until after you change your temporary password.
• If you are having trouble accessing your personal account, reset your password. Simply click here to go to the login page. If need be, click Forgot your Username and/or Password? and follow the prompts. If your email address has changed or you are having trouble getting your user name or password, please email us. One other tip: if several people share the same login, remember to communicate internally when you change your password . . . or just set up individual logins.
• To change your profile settings to edit content information, change preferences, add/remove locations, and request additional service provider access, just click Your Profile on the top menu. From there, select the profile function you would like to edit, then save your changes.
  Note: one of the most-used functions under Your Profile is Preferences. You can set defaults for Quick Tools View and change the way that tracking results are viewed. Try it out!

We want to hear what you have to say, too! Please let us know what you like and what you'd like to see improved on the new site by completing this survey.

And remember, Holland is ready to pick up your shipments whether you book online or by calling your local service center!

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