What's New at New Penn

New Penn outperforms the industry

New Penn continues to deliver regional expertise as one of the most efficiently operated transportation providers in the industry.

This is in sharp contrast to other service providers! According to the Masters of Logistics study published in Logistics Management, in general, industrywide on-time deliveries have declined, and shipment complaints and damage have increased during the past year.

Look at the facts, then decide where to place your confidence.

New Penn is delivering confidence every day with:

• Direct regional LTL and truckload delivery in 11 states in the Northeastern United States and Eastern Canada
  • Next-day service: 95 percent of all lanes
  • Daily performance goal: 70 percent delivered before noon
• Service to Puerto Rico and the District of Columbia
• Guaranteed Precision before 9 a.m., noon, 3:30 p.m., or within a specified time window
• Specialized Solutions™, including consolidation and distribution, freezable protection and liftgate service.

Let New Penn deliver confidence to your supply chain.  Call us today at 800-285-5000.

1 As reported by shippers in the Masters of Logistics study outlined in the September 2009 issue of Logistics Management.
2 September 2009 regional company performance metrics.

Time crunch

Are your customers watching the clock?

Vendor scorecard concerns and lean manufacturing production schedules add pressure to your delivery commitments. Improve your customer service with precision, flexibility and real-time shipment updates from New Penn.

Across the Northeast and Eastern Canada, New Penn is delivering confidence to customers every day with its precision Guaranteed Day and Time Window options. Your shipments receive priority handling and guaranteed on-time delivery--or they ship free.

Real-time automated email delivery notifications improve your customer service and keep your customer's business working like clockwork.

And with earlier service and five service options, New Penn adds flexibility to meet even the most demanding timelines:

• By 9 a.m.
• By Noon
• By 3:30 p.m.
• Precise Window Delivery: one hour, but less than two hours
• Precise Window Delivery: two hours or more

Recipient of the Logistics Management 2009 Quest for Quality award for 16 consecutive years, New Penn helps customers like you manage the supply-chain time crunch. Find out for yourself at 1-800-285-5000.

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News/Other Services

Making a good thing even better!

Customers love our Guaranteed Next-day service for the precision, flexibility and peace of mind it delivers. Now, we're making it even better with new Guaranteed Next-day service to the Greater Toronto Area (GTA).

Faster transit times, three delivery options (9 a.m., noon and 3:30 p.m.), and automatic email notifications, backed by our hassle-free guarantee, are all available when shipping to:

Ajax, Brampton, Burlington, Guelph, Hamilton, Markham, Milton, Mississauga, Oakville, Pickering, Richmond Hill, Toronto.

As a proud member of C-TPAT and FAST, when you ship with New Penn, you receive faster customs processing, fewer border delays because of inspections and a more-secure supply chain.

Select Guaranteed Delivery services at the time of shipment pickup or on the BOL available on newpenn.com  or simply call our customer service department at 1-800-285-5000.

Retailers benefit from Consolidation and Distribution services

Looking for cost effective transportation that can help improve your retail operations? With our Consolidation and Distribution services, New Penn can customize a solution that adds efficiency by supporting DC-bypass strategies; reduces the expense and inventory associated with multiple warehouse locations; and increases flexibility by allowing product to flow directly where it's needed in response to changing market conditions.

How? With our extensive regional network and cross-dock capabilities, New Penn can:

• Pick up shipments from multiple vendors
• Consolidate them into one larger shipment
• Move that larger shipment across the network to another New Penn service center, or accept delivery of a full-load shipment from your truckload carrier or private fleet
• Deconsolidate the shipment for distribution to multiple store locations

New Penn can handle your entire solution or select services to best meet your unique needs.

Talk with your New Penn account manager about a customized Consolidation and Distribution solution, engineered for your business.

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Points on Performance to make your life easier

Book guaranteed services online

With New Penn and NP Connex^TM, you'll know the exact status of any shipment, at any time, simply by going online.

• Picked up
• At origin service center
• In transit
• At destination service center
• Leaving the destination service center for delivery
• En route to the delivery address
• Being delivered
• Delivered status entered into the system by the driver

Or receive an email when your shipment delivers by checking the Automatic Shipment Delivery Notification box on the newpenn.com shipment-tracking page.

You'll be notified within seconds when the driver updates the status on the mobile computer.

Save those shipments from freezing

New Penn specialized freeze-protection services can help you save your shipments from freezing.

Our freeze-protection services are available on all direct-service points, including Ontario and Quebec.

We make freeze-protection pickups Monday through Thursday. Freeze-protection service features technically-engineered and environmentally friendly CargoQuilt^® covers.

To book a shipment:
1) Call your local account manager
2) Identify the freezable product and destination
3) Write "Protect from Freezing" on the bill of lading

We'll take it from there!

News from YRC Worldwide

YRCW a G25 Supply Chain Partner

In its inaugural listing, Inbound Logistics named YRC Worldwide one of its 25 Green Supply Chain Partners (G25), citing our strategies to promote greenhouse gas reduction, waste reduction and conservation.

According to the editors, "The purpose of this index is twofold. We want to celebrate companies that are on the cutting edge of green; and we want to provide shippers examples of how service providers are making the sustainability leap..."