Welcome to New Penn Pulse—your source for the latest information on New Penn and industry news. We'd like to hear from you. Share your feedback.

What's New

New! Guaranteed next-day service to Greater Toronto Area

Keep your supply chain running smoothly with guaranteed next-day delivery by 3:30 p.m. anywhere in the Greater Toronto Area (GTA) for a flat fee of $60 in addition to your normal shipping charges.

With our priority handling, 100-percent no-hassle guarantee, and cross-border expertise, you can feel confident your shipments will deliver on time.

• Our 24-hour Customs Processing Center simplifies the customs clearance process
• We work with Customs brokers for pre-arrival clearance
• Goods are immediately accessible for delivery on arrival
• Get real-time delivery status integrated with New Penn tracking systems
• Enjoy a seamless service experience using New Penn paperwork and delivery receipts
• We're fully certified in FAST, C-TPAT, PIP and CSA
• Freezable protection service is available for shipments to the GTA (pickups Monday through Thursday)

New Penn also offers guaranteed two-day service to all direct Ontario points. Freezable protection service is available.

Guaranteed service to Canada is easy to book. Simply go to newpenn.com and select the desired service under the Guaranteed Delivery Options on the bill of lading or call our customer service department at 1-800-285-5000.

Cold-weather shipping

Winter comes early to the Northeast and Canada! Don't let freezing temperatures damage your shipments while in transit.

For cold-sensitive products, New Penn offers freezables protection on next-day shipments destined to direct points, including direct points in Ontario and Quebec. We make pickups Monday through Thursday.

When booking, simply identify the freezable product and its destination. Then write "Protect from Freezing" on the bill of lading.

We'll take it from there.

New Penn has well-defined procedures and equipment to ensure protection of your freezables, including technically engineered and environmentally-friendly Cargoquilt^® covers. The result? We've not had a claim because of freezing in more than two years!

To book a shipment or learn more, call your New Penn account representative or visit our website at newpenn.com.

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News from YRC Worldwide

Lenders agree to extend provisions under credit facilities

On Oct. 12, YRC Worldwide (YRCW) announced that our lending group extended until Oct. 30, 2009, important provisions of our last bank amendment. It's another sequential step that provides us additional flexibility as we continue working with our lenders to reach a global solution that fully supports our comprehensive plan. The new amendments extend the expiration of the revolver reserve amount and extend the suspension of the minimum liquidity covenant and the due date for the asset-backed securitization (ABS) commitment fee. The action shows our lending group continues to support our comprehensive plan.

YRC Worldwide ranks 62 on 2009 InformationWeek 500

YRCW continues to be a leading IT innovator, placing 62 on an annual listing of 500 of the nation's most innovative users of business technology. The company was recognized for its new application, the Pricing and Activity Management System.

YRC Glen Moore: First place winner in ATA safety competition

YRC Glen Moore, the company's nationwide truckload services provider (which also provides sleeper team services for New Penn customers to and from the West Coast), won the Safe Fleet Award in the national truck safety, general commodities truckload category for fleets traveling 50- to 100-million miles annually. It also received awards for best safety improvement in the national truck and industry safety categories. The Safety Management Council of the American Trucking Associations sponsored the competition.

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Points on Performance to make your life easier

Book guaranteed services online

Now, the convenience of online booking is available for guaranteed delivery services, too.

Simply go to newpenn.com to select the delivery option you want, request an email delivery notification, even provide comments about your shipment.

New Penn has you covered

New Penn provides Northeast Regional Delivery, Inter-Regional Delivery, Cross-border delivery—Canada, and Ocean Delivery—Puerto Rico. Learn more.

With our Northeast Regional Delivery more than 95 percent of New Penn shipments are delivered next day in the New England and Mid-Atlantic states.

View a complete list of New Penn service centers online.

News/Other services

Now! Even more guaranteed delivery options

Get our no-hassle guaranteed deliveries at the time of day that best suits your needs.

• By 9 a.m. when you need delivery first thing in the day
• By noon for morning delivery needs
• By 3:30 p.m. when there's still time left in the day to work with the shipment
• Precise Window Delivery: One hour, but less than two hours for your most time-critical delivery needs
• Precise Window Delivery: Two hours or more for flexible precision when you need it

Booking a guaranteed shipment has never been easier with four options to choose from:

• Specify the guaranteed shipment on your bill of lading
• Place a guaranteed sticker on your bill of lading
• Call customer service at 1-800-285-5000 to book a guaranteed shipment
• Go to newpenn.com to book your guaranteed shipment

For peace of mind, for automatic email delivery notifications, for delivery precision, ship with New Penn and guaranteed delivery.

Industry News

IMS Services Index Shows Expansion

The U.S. economy's service sector showed expansion in September for the first time in more than a year, according to the Institute for Supply Management.

The monthly services index rose to a 50.9 reading, from 48.8 in August. It was the first expansion in 13 months.