What's New at New Penn

Recovery-minded capabilities and capacity

The latest economic reports from the Northeastern United States are pointing in the right direction. For example, container traffic at the regional ports is rebounding from the dreary days of 2009. Also, the Empire State Manufacturing Survey showed the general business conditions index up nine points, to 31.9, along with a rise in new order and shipment indexes.

For shippers in the Northeast, these positive trends mean a growing demand for LTL services at a time when industry consolidation and fleet reductions are tightening capacity.

"As the economy picks up, we're constantly reviewing our services to better align with the needs of our customers," says Steve Gast, president of New Penn. "In addition, with inventories still so tight, guaranteed deliveries are more important than ever."

New Penn guaranteed options include 9 a.m., noon and 3:30 p.m. deliveries, all backed by the "no-hassle, New Penn delivery assurance guarantee." Precise window deliveries are also guaranteed.

"If we don't deliver within the parameters requested, the customer receives a 'zero dollar' invoice—and there's no need to file a claim," says Gast.

It's a promise backed by performance: With a 98 percent on-time service record and a claim ratio of less than 0.40 percent, New Penn has been a Logistics Management "Quest for Quality" award winner for 16 consecutive years.

To schedule your next shipment with New Penn, visit newpenn.com or call 1-800-285-5000.

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News/Other Services

Delivering an exceptional customer experience

"At New Penn, we all have the same attitude, and it's all about the customer," says Ruth Mull, 11-year employee. "From pickup to delivery, we're all trying to take care of their business and make them happy."

Ruth speaks from experience. She joined New Penn in 1999 in the customer service department at the Milton service center.

Ruth took on additional responsibilities and in 2009 was promoted to supervisor for inbound services, working with some of the company's most-active accounts. This year, Ruth took her knowledge of the industry and experience with New Penn customers and joined the sales team. "I love working one-on-one, and developing relationships with customers is a wonderful experience."

"One of the reasons for Ruth's advancement over the years is the way she handles accounts," says Milton Service Center Manager, Ron Latsha. "She's a natural. She has the ability and knowledge, is very thorough, and follows up with customers." Ron goes on to explain that Ruth knows it takes the whole team to deliver exceptional customer service. As Ron says, "She has a good rapport with New Penn staff. They respect her knowledge and frequently look to her for advice."

Ruth is just one example of the people and service that keep customers coming back to New Penn. Experience New Penn service for yourself; schedule your next shipment at newpenn.com or call 1-800-285-5000.

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Points on Performance

Security matters

Current events place heavy emphasis on border security and preventing acts of terrorism. While New Penn aggressively supports these objectives, we also know that for many shippers, theft is a more immediate concern.

Tight security is the answer for putting a stop to shipment losses and acts of terrorism.

At New Penn, perimeter fencing, guardrails and security lighting are built into every service center to prevent unauthorized access to trailers parked in our yards. All service centers also have security cages for holding your high-value items.

Our standard operating procedures are designed with security in mind. Restricted admittance to our docks, special dispatcher and dock professional procedures, logs identifying visitors by driver’s license and vehicle plate number and trained guards help keep our service centers secure.

While en route, your shipments remain protected. Our road trailers are double sealed when moving between service centers, and pickup and delivery drivers keep trailer doors padlocked. Should our drivers see something suspicious, onboard technology lets them immediately summon assistance.

At New Penn, we know we carry your business reputation in our trailers. That’s why we strive so hard to ensure your shipments arrive intact and damage-free.

For a more-secure supply chain, go with the provider that delivers confidence with every shipment: New Penn!

Ship guaranteed next day to the GTA for just $60 more!

Our guaranteed next-day service to the Greater Toronto Area (GTA) costs just $60 on top of your normal, discounted LTL rates, regardless of where in the New Penn system you’re shipping from.

New Penn is a proud member of the Customs-Trade Partnership Against Terrorism (C-TPAT) and Free and Secure Trade (FAST). We also operate under PARS (Canada Customs Pre-Arrival Release System), all of which mean faster customs processing and fewer border delays due to inspections.

With New Penn you get the reliable service you’ve come to trust and fast border crossings all at a competitive price. See, you can have all three!

Go online to newpenn.com or call 1-800-285-5000, and let New Penn handle your next shipment to the GTA.

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Industry News

Consumer confidence on the rise

The May report by The Conference Board shows U.S. consumer confidence at its highest level since March 2008. Contributing to the improving picture is the expectation of more jobs becoming available. However, the research group cautions that the debt crisis in Europe could stall this growing sense of optimism.

ATA claims VMT tax would be costly to administer, enforce

In a recent news release, the American Trucking Associations announced it would oppose a Vehicle Miles Tax (VMT), thinking the traditional system of registration fees and fuel taxes remains the most efficient way to fund highway projects. While the passenger car market is seeing an influx of hybrid and electric technology, there currently isn't a readily available alternative to diesel fuel for over-the-road trucks.

Volcanic eruption challenges inventory strategies

Lean inventory strategies, which were effective during the recession, are causing problems for companies with shipments held up because of the volcano eruption in Iceland. Bill Carreira, CEO of Carreira Consulting warns companies not to overreact to a "once-in-a-lifetime event," and recommends they maintain emergency inventory.

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