What's New at New Penn

Don't let the cold slow you down

If you're shipping products that are sensitive to cold temperatures, don't let a fear of freezing slow down your supply chain this winter.

New Penn is committed to providing superior service for your products that require freeze protection. Our freeze-protection service features well-defined procedures and equipment to protect your shipments while in our care.

• From the time you call for a freeze-protection shipment pickup, your shipment is identified in our computerized dispatch system. That means immediate planning and constant monitoring to ensure your shipments receive the proper protection while in our system.
• Weather monitoring alerts our service centers of pending severe weather in the area and includes specific instructions for the care of your freeze-protection shipments.
• A fleet of heated, insulated trailers keeps hot air contained and circulating in the cargo area.

• Technically-engineered and environmentally safe Cargoquilt^® covers provide an additional blanket of protection to maintain the temperature of your shipment while in transit.
• Warming rooms at each of our service centers are available for shipments not immediately being moved.

The most important thing to know about our systematic approach to freeze protection? It works! Out of almost 5,000 freeze-protection shipments last year, New Penn had only four claims. That's 99.9992 percent claim-free service!

Freeze Protection is available on direct service destinations in the Northeast and points in the Southeastern United States and Canada. Freeze Protection Services are offered on shipments tendered Monday through Thursday.

When calling for a pickup, let us know about your freezable shipments and their destinations. Then simply mark your bills of lading with "protect from freezing" to receive this specialized service. We'll handle it from there!

Learn more about New Penn's freeze-protection service here or talk to your account executive for more information.

For more information or to schedule a pickup, visit  newpenn.com or call New Penn at 1-800-285-5000.

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Still going strong

For almost 80 years, New Penn has been delivering tremendous value to customers with our on-time performance, low claim ratio, customer service, information technology and efficient operations. And it shows!

Thanks to your confidence in New Penn, our third quarter tonnage per day continues to increase, contributing to the positive adjusted EBITDA (earnings before interest, taxes, depreciation and amortization) and sequentially improving the financial strength of our parent company, YRC Worldwide.

In addition, our New Penn union professionals recently ratified a modified labor agreement that sets the stage for our long-term growth and market competitiveness. This action extends the labor contract until 2015 and enables us to improve our current services and offer new services that will better support your supply chains.

As we get ready to begin the next 80 years of business, we thank you for your business. Our dedicated employees stand ready to deliver confidence to meet your business needs.

Call us at New Penn at 1-800-285-5000 or go to newpenn.com to learn more.

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News/Other Services

Guaranteed! Next day to the GTA, just $60!

For a mere $60 additional fee, New Penn will guarantee delivery for any shipment, regardless of weight, from any New Penn service center to the Greater Toronto Area (GTA).

This includes shipments destined for Ajax, Pickering, Markham, Richmond Hill, Brampton, Mississauga, Oakville, Milton, Burlington, Hamilton, Guelph and Toronto.

With our priority handling, 100-percent no-hassle guarantee and cross-border expertise, you can feel confident your shipments will deliver on schedule:

• Our 24-hour Customs Processing Center simplifies the customs-clearance process
• We work with customs brokers for pre-arrival clearance
• Goods are immediately accessible for delivery on arrival
• Freezable protection service is available for shipments to the Greater Toronto Area (pickups Monday-Thursday)

If your business is part of the steadily increasing level of trade between the United States and Canada, make sure you're shipping with New Penn for real transportation value!

Schedule your GTA pickup at newpenn.com or by calling 1-800-285-5000.

Happy Birthday New Penn Pulse!

As our enewsletter celebrates its first birthday, we want to thank you for making it a part of your life. We hope the information on our people, services, company, and the places we call home have been of interest and value to you and your shipping activities.

Please let us know how we're doing by taking our quick, 10-question survey.

If you missed an issue, or are looking for a particular story, you can find back issues in our archive on yrcregional.com.

Because every birthday should include a present, here's ours to you: Our new 2011 calendar, recognizing our 80 years of high-quality transportation service, is now available; just ask your account executive for yours.

Delivering an exceptional customer experience

"It's all about teamwork and that means good communications," says Dave Staaby, a city driver out of Reading, Pa.

Dave's been a professional driver for 24 years, almost half that time with New Penn. "I enjoy my job and meeting the people. There are a lot of cool people in the world, and I learn a lot," he says. Dave goes on to say that by working in the same area for more than 10 years, he's come to know his customers. "I try to be as minimally intrusive as possible when I'm at their facilities, but you get to know people, share their concerns for their business, and sympathize with their struggles."

"One thing New Penn impresses upon us is that there are no unimportant jobs, we're all important," says Dave, adding, "And there is no unimportant freight on our trucks, it's all important. It may not have a high dollar value, but it may be something that keeps a production line going. We treat it all with the utmost importance."

Dave is just one example of the people and service that keep customers coming back to New Penn.

Experience New Penn service for yourself. Schedule your next shipment at newpenn.com or by calling 1-800-285-5000.

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A place New Penn calls home

Philadelphia

So much of our country's history started here in Philadelphia.

In 1774, the First Continental Congress convened at Carpenter Hall, drafting the resolution to boycott trade with the British.

In 1775, delegates returned to Philadelphia for the Second Continental Congress, meeting in a place now called Independence Hall. Here they appointed a committee to draft, and later signed, a Declaration of Independence.

To summon people for the declaration's first reading in 1776, the bell atop Independence Hall rang out. Inscribed with the statement, "Proclaim liberty throughout all the land unto all the inhabitants thereof" the Liberty Bell is still on display today.

Carpenter Hall, Independence Hall and the Liberty Bell are just the beginning. Among the many sites Philadelphia offers visitors are Franklin Court, a museum with printing press and working post office on the site of Benjamin Franklin's house; the Betsy Ross House, which recreates the period with artifacts and re-enactors; the burial ground at Christ Church, final resting place for many of our country's early leaders; and the National Constitution Center with its exhibits and events on American history. A walk through Old City features more museums, historic homes, trendy restaurants and shops.

New Penn has called Philadelphia home since the early 1970s. Our service center here, one of the largest in our network, moved in 1999 into a new building featuring 92 dock doors. And to ensure the safekeeping of shipments, we invested in high-level yard security, including video surveillance and electric fencing.

"I think one of the things that sets us apart from other providers in the market is our extensive next-day coverage," says Steve Kapfer, service center manager. "We offer one-day service as far north as Vermont, New Hampshire and Maine, and into Maryland, Delaware and all of Pennsylvania."

"By industry standards, we have a very new fleet," Steve adds. "Last year, we brought in 30 brand-new trucks, all with clean idles for lower emissions, and more than half our power units are less than three years old."

New Penn knows Philadelphia, and shippers know they can count on New Penn, the leader in next-day service. To schedule a pickup, go to www.newpenn.com or call 1-800-285-5000.

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Industry News

Supply chains seen as key to retail growth and savings

According to Casey Chroust, executive vice president of the Retail Industry Leaders Association, "The strategic emphasis has shifted from last year's focus on cost control to a more balanced perspective between cost and service and revenue growth." He goes on to say retailers and their supply chain organizations are "really focusing on growth-oriented supply chain issues." The association's recent study on the "State of the Retail Supply Chain" points to returning emphasis on infrastructure capacity and the importance of supply chain management.

Housing starts hit a five-month high

New-home building picked up in September. Housing starts were up 0.3 percent from August to an annual rate of 610,000, the highest since April. Looking toward future construction, building permits dropped 5.6 percent in September to the lowest level since April 2009; applications for multifamily units decreased 20 percent and applications for single-family units rose 0.5 percent.

U.S. trade deficit grew in August

The trade gap widened 8.8 percent to $46.3 billion in August. U.S. imports rose 2.1 percent to $200.2 billion; exports were up 0.2 percent to $153.9 billion, the most in two years and a reflection of demand for food and industrial supplies. Imports from China were up to a record $35.3 billion.

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