What's New at New Penn

Priority treatment for every shipment

Your checked baggage should be treated as well as a New Penn shipment! Think about it. When you fly, you bring your suitcase to the terminal, check it, and then pick it up at the destination airport. Simple.

New Penn moves shipments in a similar way, except we also go to the places of your choosing to pick up and deliver your shipments . . . and then there's some cargo that requires extra attention, such as guaranteed delivery by a precise time or protection from freezing.

And unlike a suitcase, most of what we handle is big—really big!

To make LTL shipping work, New Penn employees are on the job around the clock.

Mornings are dedicated to deliveries. "When I come in, the first thing I do is review my run sheet to see what's planned, determine whether the shipments are loaded on the trailer for efficient delivery, and check for anything unusual—shipments with tight time constraints or requiring special equipment," says Dave Staaby, a Reading, Pa., city driver.

Then it's on to the street, making deliveries as quickly as safely possible. Heavy traffic is part of the job and patience is important. An unusual traffic bottleneck this morning? "The safest thing to do is sit back and call dispatch so they can instruct the other drivers to take different routes," Dave says.

Drivers get to know their customers . . . the days they typically ship, the time of day when shipments usually are ready for pickup. "While I'm in their neighborhood, I'll call dispatch and see whether a customer has a pickup for me," Dave says.

With the trailers now empty, afternoons are for pickups. At pickup, a PRO sticker is affixed to the shipment. The driver's onboard computer communicates important information about the shipment and the driver's status back to the dispatcher. Immediately, plans get under way to receive the shipment at the service center.

After the city driver returns to the service center, the trailer is quickly unloaded. Shipments are weighed and loaded onto outbound trailers headed to destination service centers. Information about shipments moves even more quickly. According to Dave, "The destination service centers know what's coming in and begin planning the run sheets for the next day's deliveries long before trailers ever leave the origin service center."

When a trailer is full, it's closed, sealed and ready for the night driver. New Penn linehaul drivers work through the night getting their cargo safely to destination service centers. On arrival, the shipments move off the trailer, over to delivery trailers and the process starts again.

Every day is different, every delivery is different, but the dedication is always the same: Priority treatment for every shipment. Bring this level of service to your supply chain; call New Penn at 1-800-285-5000, or visit us online today.

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Industry News

Spring flooding

The National Oceanic and Atmospheric Administration (NOAA) is warning that half the United States is at above-average risk for flooding this spring. In addition to the North Central and Midwestern sections of the country, this flood risk includes lower New York, eastern Pennsylvania and northern New Jersey.

Existing-home sales fall

In its March report, the National Association of REALTORS^® reported a 9.6 percent decline in existing-home sales for February. Regionally, existing-home sales dropped 7.2 percent in the Northeast, 12.2 percent in the Midwest, 10.2 percent in the South, and 8.0 percent in the West. Existing-home sales include completed transactions for single-family, townhomes, condominiums and co-ops.

Consumer Confidence Index jumps to 70.4 in February

The Conference Board Consumer Confidence Index moved from 64.8 in January to 70.4 in February, hitting a three-year high. According to Lynn Franco, director of the board's Consumer Research Center, there is "growing optimism about the short-term future." She also said, "Looking ahead, consumers are more positive about the economy and their income prospects, but feel somewhat mixed about employment conditions."

Materials pricing index hits 12-month high

The Bureau of Labor Statistics reported in March that the Producer Price Index for finished goods, intermediate materials, supplies and components, and crude materials all rose in February. On a seasonally adjusted basis, finished goods increased 1.6 percent. Intermediate materials, supplies and components were up 2.0 percent, the largest increase since July 2008. Crude materials advanced 3.4 percent in February.

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News/Other Services

New Penn knows Canada

Recently, we've been telling you about our excellent next-day guaranteed service into the Greater Toronto Area (GTA), but did you know we also handle shipments to destinations all across Canada?

With transit times from your dock to Vancouver in just four to five days—including weekends—it's hard to beat our Canada service!

When you use New Penn for Canada destinations, you also gain access to all the services you love in the States, such as freeze protection, chemical and hazardous materials expertise and liftgate-equipped vehicles.

And New Penn customers have found our pricing practices add greater control to their transportation activities; we maintain our customer's pricing on all Canada shipments, even outbound collect.

New Penn makes border crossings a breeze, too! At pickup, we immediately image all shipping documents and email them to customs. Not only does our process eliminate lost paperwork, the documents are at the border well before the shipment arrives, giving customs and brokers ample time to process your shipment and get it on its way.

To learn how New Penn can support your cross-border shipping needs, simply complete the customer interest form or call us at 1-800-285-5000.

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Points on Performance

You save when you use newpenn.com!

Save time when you use newpenn.com rate quotes. It is so simple! As a registered user of our secure website, just open the rate quote tool, type in the shipment information and check any additional services needed. Then, click the Request Quote button. You'll receive an immediate quote based on your personal pricing program rates.

With just a few more clicks of the mouse, you can use this information to automatically create a bill of lading for the shipment, schedule a pickup, and print a shipping label.

You'll also save money when you use newpenn.com. In addition to your personal pricing program rates, we frequently run special promotions that are available only when you schedule a shipment online.

Check it out today! After all, who doesn't want to save time and money?

Delivering an exceptional customer experience

"A New Penn dispatcher doesn't have much time for chitchat. From overseeing dockworkers and drivers, to scheduling pickups and deliveries, managing customer service, and maintaining a safe workplace, it's a busy workday.

"It's busiest in the morning, from 6:30 to 9:30, when we're trying to get our drivers on the road," says John Ruhl, Cinnaminson, N.J., dispatcher. "And timelines are probably the biggest issue we face. Customers are managing their inventories so tightly that when they need a shipment, they need it 'now.'"

"Customers expect the best, and we put forth the effort to give them that," adds John, attributing the company's strong track record to attitude, flexibility and honesty.

"We are New Penn, and we take pride in being New Penn. Our people care. Drivers, dockworkers, supervisors, office—we all feel a part of it and take a personal responsibility for delivering good service."

John explains that when it comes to flexibility, communication is the name of the game. "We're tremendously flexible and go above the ordinary to meet our customers' needs." He adds that in those extraordinary situations, call! "We're here 24/7 and a phone call will reach us sooner than an email, giving us more time to get the ball rolling."

Summing it up, John says, "The most important thing in customer service is honesty. Most times, customers will understand if you're being straight with them."

John Ruhl is just one example of the people and service that keep customers coming back to New Penn.

Experience New Penn service for yourself. Schedule your next shipment at newpenn.com or by calling 1-800-285-5000.

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