What's New at New Penn

New Penn turns 80

The employees of New Penn want to thank you for helping us reach our 80th anniversary.

Thanks to your support, we continue to offer the best transportation value available in the Northeast. Day-in-and-day-out, we take pride in serving your business with quality on-time, damage-free transportation service.

We've seen a lot of changes over the past 80 years. We've added more next-day lanes; new services to Canada and Puerto Rico; and robust new technologies to help you better manage your supply chains.

We've invested in our best-in-class fleet and the way we handle shipments so that we can be more efficient and make more deliveries earlier in the day.

We did all of this with you in mind, so that you can run leaner operations, better serve your customers, and leave work at the end of the day knowing your shipments are in good hands.

As we celebrate our 80th anniversary,we do so looking forward to continuing and growing successful partnerships with all of you. We know you're counting on us to maintain our high standards of service, and we're up to the task.

Our entire New Penn Proud team will be there for you and your customers providing the best available transportation value in the Northeast.

Thank you for your business.

Steve Gast
New Penn President

Win a New Penn die cast truck!

Now, as part of our 80th anniversary celebration, our readers have a chance to take home one of five anniversary-edition die-cast trucks.

All New Penn Pulse subscribers will be entered into the drawing.

Check back here next month for the names of the five lucky winners! 

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Industry News

Housing starts at five-month high

Exceeding forecasts, June U.S. housing starts were up 15 percent from the prior month, according to a July Commerce Department report.

In addition, building permits were up 2.5 percent for the month, an indication of future construction.

Tire prices treading up

Tire manufacturers faced with the rising cost of raw materials, such as natural rubber and petrochemical-based synthetics, are increasing the price of tires and retread rubber this summer from 9 percent to 12 percent.

One manufacturer says there's a strong possibility of an additional price hike later in the third quarter.

Manufacturing slows in July

The Institute for Supply Management's manufacturing index for July dropped 4.4 points to a two-year low, hitting 50.9.

An index below 50 signifies manufacturing contraction, above 50, expansion.

During this same period, the ISM sub-index for new orders was down 2.4 points to 49.2, and the inventory index dropped 4.8 points to 49.3.

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News/Other Services

Online tools to manage your transportation . . .
Before, during and after the shipping takes place

New Penn makes transportation management easier for customers with customized online transportation tools.

In addition, the system maintains your profile and shipping history for greater accuracy, fewer keystrokes, and overall time savings.

Before you ship:

• Request a rate quote that is specific to your pricing program
• Find the nearest service center
• View or download forms

When you're ready to ship:

• Schedule a pickup
• Create, save, print and email bills of lading

While your shipment is in our network:

• Track shipments by PRO, BOL or PO number
• Track all shipments by your specific shipping, receiving or bill-to location
• Set up an email shipment status to receive updates for any of your shipments

After your shipment delivers:

• View, email or fax images of bills of lading, delivery receipts and corrected bills of lading
• Search for your documents by PRO, BOL or PO number
• Generate a customized report

One website has it all!

Not registered to use the secure transportation services tools of  newpenn.com? It's easy to register now.

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Points on Performance

Save time and money when you book online

Did you know that registered users of our secure website have access to our best available shipping rates?

In addition to your personal pricing program rates, which automatically pre-populate our rate quote tool, we frequently run special promotions that are available only when you book a shipment online.

Not a registered user? That's easy to fix! Simply click here.

Once registered, pick the service you want and see how you can save money (and time!) when you schedule your shipments online.

Delivering an exceptional customer experience

The more things change, the more they stay the same at New Penn. Just ask the tenured trio at the company's Southington, Conn., service center.

Driver Greg Keefe, Account Executive Randy Hartshorn and Service Center Manager Brian Callahan have been working together for about 30 years now. They watched New Penn grow from a small, family-owned company to become the leading provider of reliable next-day transportation in the Northeast.

"In a way, we haven't seen many changes at New Penn," says Randy. "We still put the customer first, work with a sense of urgency, and make sure they get what they need. We're the ultimate silent partner; customers can ship it and forget it."

"We developed that culture when New Penn was young, and it continues," agrees Brian, adding that everybody was "hands on" to make service better for the customers and better than anyone else's in the business.

"There's a lot of pride at New Penn, and it shows in our attitude," says Brian. "Pride that we're more claims-free than our competitors . . . that a customer tells you they depend on you . . . that our customers want to see our operations and meet the people they talk with on the phone."

As Greg points out, there have been changes over the years, "When I started driving, we'd use pay phones to talk with dispatch. Then mobile radios, but the reception wasn't very good. We went to the hand-helds to send messages. Now we use the computers." These onboard computers feed information directly into the New Penn system, so customers and service centers alike know the precise status of shipments."

Traffic and road congestion also have increased in the last 30 years. "People are nuts. They take awful chances to get around me," adds Greg.

"Price pressures are tougher, too," adds Randy. "But customers who know what value is all about, know we make their jobs easier."

"We're the best . . . the best of the best. We have a crackerjack management team. Brian is a really good terminal manager who knows the business well. Randy is an excellent salesman. And my job is to keep the freight with New Penn and do whatever the customer needs. We're a real good company; we're doing good," says Greg.

The Southington team is just one example of the people and service that keep customers coming back to New Penn.

Experience New Penn service for yourself. Schedule your next shipment at newpenn.com or by calling 1-800-285-5000.

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