What's New at New Penn

New Year's resolution

As we begin a new year—and celebrate our 80th anniversary—our employees resolve to make New Penn your first choice in regional transportation.

80 years ago, New Penn pioneered next-day delivery in the Northeast. Today, we deliver more than 94 percent of all shipments next day with most arriving at receiving docks before noon, allowing customers plenty of time to work with their goods the day shipments arrive.

Always mindful of the need for continuous improvement, in 2010 we accelerated service from Buffalo, N.Y., and Erie, Pa., into the greater Toronto area, expanding the reach of the next-day speed and reliability we're known for in the Northeast. We also introduced our new "next-day to the GTA" service. For a mere $60, we'll guarantee an expedited, next-day delivery to the GTA from any New Penn service center.

Shippers in the Northeast and Puerto Rico know that when it comes to on-time performance, New Penn delivers consistently in the 98-percent range . . . and even higher for our expedited and guaranteed services. They also appreciate our industry-leading low claim ratio of 0.39 percent.

With these kinds of stats, it's little wonder that more than two-thirds of customers who took our customer service poll last fall say that New Penn service is better than or much better than what they originally expected. Our thanks to customers who took the time to complete our brief survey and for the many favorable comments we received.

Yes, we aim to delight you with our services, and we continue to make each experience better than the last, which is why we are determined to earn our 17th Quest for Quality award in 2011 as voted by the readers of Logistics Management magazine.

Looking toward 2011, we see signs that the economy will continue to get stronger. And just as we have for 80 years, New Penn will be there with fast, flexible service you can depend on.

See for yourself. Schedule your next shipment with New Penn by going online or calling 1-800-285-5000.

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Industry News

Holiday retail sales exceed 2009 performance

According to the Dec. 27 MasterCard Advisors' SpendingPulse report, U.S. retail sales were up 5.5 percent during the holiday season, compared to the same period in 2009. Contributing to the results were increases in sales of apparel, up 11.2 percent compared to the prior year. Total e-commerce sales were up 15.4 percent.

U.S. factory output up in October

A survey of builders' perceptions, the National Association of Home Builders/Wells Fargo Housing Market Index (HMI) for December showed builder confidence for new, single-family homes at 16, the same as in November. The HMI score for the Northeast was up 12 points to 24 in December while other regions saw declines: the Midwest was down 4 points to 13; the West was down 4 points to 11; and the South was down 1 point to 17.

Manufacturing output moves up in November

The December Federal Reserve report on Industrial Production and Capacity Utilization showed industrial production for November was up 0.4 percent, after declining 0.2 percent in October. Manufacturing output for motor vehicles and parts was down; however, when excluding these categories, overall manufacturing output grew 0.7 percent. Overall capacity utilization rate reached 75.2 percent, a level still below its 1972–2009 average.

Trade deficit decreases in October

Information the U.S. Census Bureau released in December showed that the U.S. international trade deficit decreased from September to October to $38.7 billion with increases in exports and decreases in imports. The October increase in exports was led by gains in industrial supplies and materials (up $2.6 billion) and foods, feeds and beverages (up $0.7 billion). The October decrease in imports is primarily attributed to decreases in industrial supplies and materials (down $1.7 billion) and capital goods (down $0.9 billion).

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News/Other Services

Primo service to Puerto Rico

When shipping to Puerto Rico, it makes good sense to call New Penn first.

New Penn is the largest NVOCC in the Northeast serving Puerto Rico. Our South Kearny service center typically handles about 25 containers each week destined for San Juan, which means:

• You have the assurance your shipment will be onboard on the desired sailing date; nothing gets held back.
• Your shipments receive priority handling when it comes to the order in which containers are loaded onto the ship; New Penn containers frequently receive "last on" status at the New Jersey port and ""first off" in San Juan.
• If a ship arrives in San Juan early in the morning, your shipments can be off the pier, into our service center and out for delivery that same day.
• Our expertise helps with documentation, making the process easier for you. We'll even communicate electronically with the U.S. Census Bureau on your behalf.

For more information on our door-to-door control to and from Puerto Rico, call 1-800-688-1658 in New Jersey or 1-800-437-2802 in Puerto Rico.

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Points on Performance

Out like a lion

While the weather roared throughout the Northeast during the closing days of 2010, New Penn delivered confidence with our freeze protection service.

In fact, 100 percent of freeze protection shipments handled during the December blizzard were delivered claim-free.

This highly effective service includes weather monitoring and alerts, a fleet of heated, insulated trailers, technically-engineered and environmentally safe Cargoquilt® covers, and warming rooms to keep your shipments at the desired temperature from pickup to delivery.

To get Freeze Protection service for your next shipment, call 1-800-285-5000 or complete our contact form.

Do the map

Our new online service maps show you just how quickly New Penn can move your shipments throughout the Northeast.

From our website, simply select a state or province, then click a city name. You'll instantly receive contact information for our service center in that city. Click the Service Map button to see our next-day service footprint for that service center and areas served in one or two days.

With a new service map for each of our service centers, it's plain to see why we're the next-day leader in our region!

Delivering an exceptional customer experience

"I love how professional the New Penn organization is," says Debbie Clinton, New Penn account manager (Baltimore, Md.). "Our service is so reliable, I can spend my time working with customers and not get bogged down with the need to handle service issues. New Penn cares, and that's a good feeling." 

In a company where employees work for decades, Debbie is a bit of a newbie, joining New Penn in 2008. "I've worked in LTL (less-than-truckload) for 15 years. I enjoy sales and being around customers, and I enjoy New Penn because I get the support that lets me do that. It's a good match," says Debbie.

"We have quality people throughout, and everyone is focused on the customer," she adds. "I never have to worry about who within New Penn our customers deal with. Our Baltimore staff and dispatcher are outstanding."

Debbie works hard to build long-term relationships with her customers. "We have great customers. I want them to see me and New Penn as tools for enhancing their business. It's not about one shipment," Debbie explains. "I want our customers to turn to New Penn today as well as five years from now."

To build those long-term relationships, Debbie tries to learn about her customers' business and pass on the knowledge she's gained over the years. "And I work hard to be responsive," says Debbie. "Customers really appreciate that."

Debbie is just one example of the people and service that keep customers coming back to New Penn.

Experience New Penn service for yourself. Schedule your next shipment at newpenn.com or by calling 1-800-285-5000.

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