What's New at New Penn

Drivers make a difference

That's our philosophy, and that's why New Penn goes out of the way to hire the best candidates and retain the best driver.

What makes a great driver? It begins with knowing the equipment, skillfully maneuvering that equipment on the streets and at customers' docks and safely driving in all weather and road conditions.

There's more. Great drivers also know they represent New Penn. That means treating shipments with care, working well with our customers' personnel and coordinating with others on the New Penn team to make sure shipments reach their destinations on time and damage free.

There's a lot of pride in being a New Penn driver, and it shows in low turnover (our road drivers average 12.56 years of service with us) and exceptional customer service.

As capacity becomes tight, and we add drivers to the New Penn team, please understand that we're choosey. It takes time to find the right drivers for our team and your shipments.

When you think about it, that's why you choose New Penn!

To schedule a shipment, visit our website or call us at 1-800-285-5000.

Reliable next-day shipping begins here

New ads appearing online in USA Today and the Wall Street Journal, and in print and online in Inbound Logistics, Logistics Management and Journal of Commerce, remind shippers that when it comes to delivering confidence to supply chains in the Northeast, New Penn is the provider to call first.

Experience New Penn next-day reliability for yourself.

Call 1-800-285-5000 or go online to newpenn.com.

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Industry News

Conference Board index shows slight improvement in consumer confidence

In its April report, The Conference Board Consumer Confidence Index^® showed a gain from 63.8 in March to 65.4 in April.

According to Lynn Franco, director of The Conference Board Consumer Research Center, "Consumer confidence, which had declined sharply in March, posted a modest gain in April. Consumers' short-term outlook improved slightly, suggesting that the uncertainty expressed last month is easing. Inflation expectations, which had spiked, retreated somewhat in April. Although confidence remains weak, consumers' assessment of current conditions gained ground for the seventh straight month, a sign that the economic recovery continues."

Safety performance at record highs

The American Trucking Associations reported in April that truck-related fatalities on the nation's highways dropped in 2009, making it the industry's safest year since the government started tracking.

Data from the Federal Highway Administration and National Highway Traffic Safety Administration show the rate fell 14.1 percent from 2008.

Existing-home sales move up

The National Association of Realtors^® announced in April that existing-home sales grew in March, reporting sales of single-family, townhomes, condos and co-ops up 3.7 percent to a seasonally adjusted annual rate of 5.10 million. The national year-over-year median existing-home price was down 5.9 percent in March.

Median existing-home prices for March, and the change from 2010, by region, are: Northeast $232,900 (down 3 percent); Midwest $126,100 (down 7.1 percent); South $138,200 (down 6.6 percent) and West $192,100 (down 11.2 percent).

Non-manufacturing sector shows growth at slower rate

The Non-Manufacturing ISM Report on Business^® for March 2011 revealed that key indicators continue to grow, but at a slower rate.

The Non-Manufacturing Business Activity Index was 59.7 percent, down from 66.9 percent in February. The New Orders Index was 64.1 percent, down 0.3 percentage point. The Employment Index was 53.7 percent, down from 55.6 percent in February. An index reading above 50 percent indicates expansions.

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News/Other Services

The word is out . . . Go New Penn to Puerto Rico

There's a reason New Penn is the largest NVOCC in the Northeast serving Puerto Rico: great service!

Unlike freight forwarders who use multiple carriers as part of their service to Puerto Rico, New Penn personnel are in control of the shipment from your dock door to its final delivery. That same professional service you experience in the Northeast is also practiced on the island for 99-percent, claims-free deliveries.

Our stature in the lane also means fast delivery when your shipment reaches Puerto Rico. While a sailing typically includes 350–450 containers, those with New Penn shipments receive priority attention. Shipments reach our warehouse before noon on the landing day, which allows us to deliver to consignees that same day or the next. That's fast.

With New Penn, we give personal attention to shipments, catching issues before they become problems.

For example, the Puerto Rico tax office recently selected a customer's "hot" shipment for inspection. "Electronic monitoring revealed the inspection while the shipment was en route to the island; however, we also knew the tax office would be closed for a holiday when the shipment arrived in port," says Pedro Torres Segui, director, Caribbean Sales and Operations.

Not willing to risk further delay, New Penn people were at the tax office when the doors opened the next morning to ensure the shipment cleared inspection quickly. "New Penn delivered on time, even when the shipment was marked for inspection," says Pedro.

For more information on New Penn service to Puerto Rico, call 1-800-285-5000 or go online to newpenn.com.

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Water Wise

The National Oceanic and Atmospheric Administration (NOAA) is warning that half the United States is at above-average risk for flooding this spring.

Stay safe. If you see water flowing across the road, don't go there.

At highway speeds, you can lose control with as little as one inch of water on the road.

After a vehicle is lifted off the road surface, it can be pushed sideways and rolled over, trapping passengers.

Even water that is standing on the road can be dangerous, hiding wash outs and deep potholes.

A better idea is to plan alternate routes and stay clear of water on roadways.

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Points on Performance

Work smarter, not harder, with newpenn.com

Want to get some time back in your day? Think newpenn.com!

Our secure online tools make it easy to work accurately and efficiently. For example, when you create an online bill of lading, you can save it as a template for use with future shipments to that location. No more time spent rekeying and re-proofing information that normally doesn't change, such as addresses and phone numbers. Of course, if these do change, templates are easy to update, too.

With electronic bills of lading, you enter the information once, and that information is used to support a range of tools, which help you get more done in less time:

• Schedule a pickup
• Print shipping labels and forms
• Receive timely shipment tracking information

See for yourself! Register at newpenn.com.

Delivering an exceptional customer experience

"I love my job," says Cheryl Goulart, customer service representative, Providence, R.I. "We have a nice customer base, and I spend a lot of time with them. It's rewarding to know that we helped someone."

Cheryl admits that customer service work can be taxing. "There's a lot of multitasking—working phones, preparing spreadsheets and watching the 'hot commits' (time-sensitive shipments) in the system."

Although an employee of New Penn for nine years, about six of them in customer service, Cheryl knows first-hand that New Penn is not like other transportation providers. "New Penn jumps through hoops for our customers," she explains. "Sometimes it's amazing that it all comes together!"

Cheryl adds that as a customer service representative, she doesn't rely only on technology. "We keep our eyes on shipments and follow up personally with customers. And if a customer calls in a shipment that requires more attention, I'll follow through."

The customer service representatives work as a team, "I have the greatest co-workers, and we communicate well with each other. For example, if someone is going to be out, they leave information that will help the others follow up."

Cheryl Goulart is just one example of the people and service that keep customers coming back to New Penn.

Experience New Penn service for yourself. Schedule your next shipment at newpenn.com or by calling 1-800-285-5000.

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