What's New at New Penn

Quest for Quality

Service excellence that keeps pace with customer needs! That's
New Penn!

For 17 years, Logistics Management magazine has recognized New Penn with its Quest for Quality awards.

This year's awards are based on reader responses to the magazine's 2011 survey on the attributes of on-time performance, value, customer service, information technology and equipment/operations.

New Penn received the award in the Northeast/Mid-Atlantic Regional LTL Carriers and the Expedited Motor Carriers categories, proving once again that New Penn has what shippers want in regional coverage and fast, flexible, reliable next-day service.

Call us at 1-800-285-5000 or go online to add the strength of New Penn to your supply chain.

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Industry News

Weak dollar has benefits

According to Harvard University economics professor Martin Feldstein, a weak dollar benefits the U.S. economy.

"A lower dollar means more exports, and it also means a shift from consuming imported products to consuming goods and services that we produce in the United States," said Feldstein.

U.S. industrial production gains in July

Data from the Federal Reserve shows that factories, mines and utilities turned in the biggest production gain of the year during July, with a 0.9 percent increase for the month. Recovering from supply-chain disruptions caused by Japan's earthquake, auto and auto part production was up 5.2 percent for the month. Excluding motor vehicles, factory levels were up 0.3 percent.

Fuel efficiency standards set for trucks

American Trucking Associations (ATA) praised the Obama administration for setting the first fuel-efficiency standards for medium- and heavy-duty trucks.

"While it is too early to know all the potential effects of this rule, we do know it sets us on a path to a future where we depend less on foreign oil, spend less on fuel and contribute less to climate change," said ATA President and CEO Bill Graves.

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News/Other Services

Take control of your inbound transportation with New Penn

When your purchasing department places an order, its primary interest is on the finished goods or raw materials; how those goods actually move to your operations should be just as important.

Today, sophisticated companies, large and small, are collaborating with their vendors and transportation providers to optimize inbound deliveries.

The goal: Achieve the lowest costs with the highest service levels.

These companies know that controlling inbound freight offers many advantages toward reaching this goal. One way to take control of your inbound freight is with the right transportation provider: New Penn!

New Penn provides the reliability, portfolio of services, and shipment visibility to ensure that your supply chain operates smoothly—day in and day out.

When you tell your suppliers to specify New Penn for your inbound shipments, you gain routing control for the reliable transportation necessary to manage inventory levels and production cycles with confidence.

With New Penn, you'll experience:

• Diminished lead times from the provider with next-day service and more morning deliveries.
• Damage-free deliveries because of a network that reduces handling and employees that care about your business.
• Visibility into your inbound shipments to let you schedule your operations with confidence.
• Deliveries earlier in the day so that you can work the shipments the same day they arrive.
• Flexibility to recover from supply chain hiccups using guaranteed service options.
• Transportation efficiencies and economies from consolidation and distribution capabilities.
• Online tools that quote your pricing and provide convenient scheduling, tracking and reporting tools.

You get inbound shipment visibility for better planning, more control over your supply chain, and rates based on your total shipping volume when New Penn handles your inbound transportation.

So go ahead, ask your suppliers to book with New Penn and reap the advantages of controlling your inbound transportation.

Celebrating 80 years as the "Best of the Best"

From two men, two trucks and one lane of service, New Penn has grown to become the regional leader in next-day service.

• 1931: Began with next-day service between central Pennsylvania and New York City
• 1968: Added service to northern New Jersey and Long Island, N.Y.
• 1978: Expanded with direct service in the New England states
• 1990: Entered into partnership for interregional service to the Southeast
• 1991: Initiated service to Puerto Rico
• 1993: Began direct service with Quebec
• 2006: Began providing interregional service throughout North America in partnership with sister companies Holland and Reddaway
• 2009: Introduced service to the greater Toronto area

New Penn employees are proud of our company's growth and the high-quality service we bring to you, our customers.

During August, we took a little time to celebrate our heritage and look forward to our future with activities at each of our service centers.

Perhaps you'll catch a glimpse of one of your New Penn friends in this celebratory photo collage.

We also congratulate the following customers who each won a die-cast replica of our equipment in our August New Penn Pulse drawing: Jeff P., Pennsylvania; Paul C., New Jersey; Mark D., New Jersey; Harry V., Wisconsin; and Mike M., North Carolina.

Most important, we thank all our great customers for the last 80 years.

We couldn't have done it without you!

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Points on Performance

Go online before you ship

How you begin a project often influences how well it ends. The same logic applies to your transportation activities.

When you take advantage of the tools at newpenn.com, you'll find information to make smart decisions based on your business needs, including:

• Transit Times that help you plan your shipping. Enter the origin and destination ZIP codes to find the scheduled service and learn about guaranteed delivery options.
• Rate Quotes for registered users, which are based on your pricing program. That means no surprises and better budget management.
• The nearest service center and contact information,along with a color-coded map, which quickly communicates standard service levels and guaranteed delivery options for your destination.
• All the forms you need for domestic and cross-border Canada shipping.

Next month in New Penn Pulse, learn about the advantages newpenn.com offers when you ship.

Delivering an exceptional customer experience

In 1988, Rick Cox was looking for a second part-time job to help pay college expenses at Penn State. The Altoona New Penn center needed a nighttime billing clerk, and the hours worked with Rick's schedule. Since then, Rick and the center have developed in ways that were only dreams 23 years ago.

"When I first started, we had four drivers, four dock doors and about 40 bills a night," remembers Rick. "In 1994, we moved into a new location with 16 doors. Business levels continued to increase, and by '96, we had 22 doors and had added more drivers, sales people, supervisors and office staff. Now, we're at 24 doors and nearly 50 employees."

In a similar way, Rick's career at New Penn developed. By 1992, he was working full time as a supervisor/dispatcher, and in 1996, was promoted to terminal manager for Altoona. "I love the challenge. I'm here at 2:30 every morning to get ready for the day . . . overseeing the inbound, routing freight for the day, lining up drivers."

Rick is quick to acknowledge he is only one contributor to Altoona's growth, "I'm here to provide leadership, but we have a strong core with our sales team, drivers and office. No matter what's asked of them, they do it in a way that's above and beyond."

As terminal manager, Rick sets the tone, emphasizing customer relationships based on a home-style flavor, a hands-on approach, and personal accountability. "The personal touch we bring to our customers is exactly what brings them here to us," Rick says. "Our growth has been incredible. We've never seen a down year, and I'm proud to say that in July, we broke several of our records, including the most pickups in a day and the most total revenue in a month. There's no limit to what we can do!"

Rick Cox is just one example of the people and service that keep customers coming back to New Penn.

Experience New Penn service for yourself. Schedule your next shipment at newpenn.com or by calling 1-800-285-5000.

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