News

Holland introduces Live Chat [06.07.2011]
Online, real-time conversations for customer convenience

Holland today announced the availability of Live Chat, an Internet service that enables real-time electronic conversations between customers and Holland customer service representatives. To access Live Chat, customers must be logged in to the hollandregional.com website.

Live Chat gives customers another way to schedule shipments, obtain tracking information and get their shipping questions answered. Users experience real-time replies through a quick dialog exchange. Responses are presented in a written transcript, minimizing the likelihood of miscommunication. Also, because Live Chat is Internet-based, it leaves the customer's phone free for conducting other business.

"Our website use continues to grow as customers see how easy the online tools are to use and the efficiencies they bring to their transportation activities," says company President Jeff Rogers. "We're continually enhancing our technologies in ways that benefit our customers, and Live Chat is our site's newest capability."

In addition to Live Chat, customers can search the Holland website, call customer service at 1-866-465-5263 or contact their account executive for shipping information.

About Holland

Holland is a YRC Regional Transportation company offering services throughout the Central, Southeastern and Midwestern United States and Eastern Canada. Holland makes claim-free deliveries a top priority, and its on-time performance has long been considered an industry standard.

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