News

Reddaway launches Live Chat [08.16.2011]

Reddaway has introduced Live Chat, a new, real-time communications channel for easy and convenient access to its customer service representatives. Live Chat is an Internet service that enables electronic conversations between you and Reddaway. To access Live Chat, you can visit reddawayregional.com and look for the live chat button in the upper-left corner of any web page.

Use Live Chat to schedule shipments, obtain tracking information and get shipping questions answered. Users experience real-time replies through a quick dialog exchange. Obtain responses in a written transcript, minimizing the likelihood of miscommunication. With online support, you can enjoy additional flexibility to multitask as they conduct business.

"Good communications are essential to good service. At Reddaway, we make it a top priority to keep lines of communications open and convenient for our customers," says TJ O'Connor, Reddaway president. "Live Chat is the newest way we make it easy to stay connected."

In addition to Live Chat, customers can search the Reddaway website, call customer service at 1-888-420-8960 or contact their account manager for shipping information.

About Reddaway

Reddaway, a YRC Worldwide subsidiary based in Clackamas, Ore., provides standard and expedited regional transportation services throughout the western United States, including California and British Columbia in Canada. Reddaway is a leader in next-day delivery, on-time performance and high-quality handling within its region. Please visit www.reddawayregional.com for more information.

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